Research
Design Research of JD Health
UX research on JD Health's telemedicine flows — appointment, consultation, and pharmacy — benchmarked against patient anxiety at each step.
Telemedicine design is really anxiety management. This research walks JD Health’s core flows — finding a doctor, the consultation itself, and the pharmacy handoff — and evaluates each step against what a worried patient actually needs: reassurance, transparency about wait and cost, and a clear next action.
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