コンテンツへスキップ
MacTokyo.
EN

リサーチ

Design Research of JD Health

UX research on JD Health's telemedicine flows — appointment, consultation, and pharmacy — benchmarked against patient anxiety at each step.

· 1 分で読めます
Cover art for JD Health design research

Telemedicine design is really anxiety management. This research walks JD Health’s core flows — finding a doctor, the consultation itself, and the pharmacy handoff — and evaluates each step against what a worried patient actually needs: reassurance, transparency about wait and cost, and a clear next action.